FOHO Platform Terms of Service

Article 1 (Purpose and Scope of Service)

  1. These Terms and Conditions (“Terms”) are intended to define the rights, obligations, responsibilities, and usage procedures between LookHome Inc. (“Company”) and service users (“Users”) regarding the use of electronic commerce services provided through the FOHO website and mobile application (“Platform”).
  2. FOHO is an online intermediary platform where property lessors (“Hosts”) provide rental information to foreign lessees (“Guests”), Guests browse such information, and payment support is provided for the conclusion of rental transactions. The Company explicitly states that it is not a licensed real estate broker under the Licensed Real Estate Agents Act of the Republic of Korea, nor a landlord engaged in leasing business under the Civil Act.

Article 2 (Definitions)

  1. Platform: The online system and related supplementary services established by the Company to facilitate the sharing of rental information and transactions between Hosts and Guests.
  2. User: A collective term for Hosts and Guests who agree to these Terms and use the services provided by the Company via the Platform.
  3. Host: A person who, under these Terms, registers and provides property rental information and other convenience services (“Host Services”) on the Platform, including business operators subject to tax reporting obligations under the Income Tax Act and the Value-Added Tax Act.
  4. Guest: A person who, under these Terms, searches for and uses Host Services and rental information via the Platform.
  5. Rental Information: All information provided by the Host regarding the property, including its location, size, facilities, available rental period, fees, deposit, maintenance costs, and other relevant details.
  6. Host Services: All goods or services provided by the Host to Guests via the Platform, which do not constitute “lodging business” under the Tourism Promotion Act.
  7. Transaction: The series of actions whereby the Host provides rental information through the Platform, the Guest uses the property for the agreed rental period, and payment is made.
  8. Technology Usage Fee: The service fee charged by the Company to the Host for use of the Platform’s server and payment system (Toss Payments), which is separate from payment processing fees.
  9. Rental Period: The period clearly agreed upon during which the Guest will occupy and use the property based on the Host’s rental information. Terms such as “check-in” or “check-out” are not used.
  10. Content: Reviews, text, photos, videos, information, and other materials posted by Users on the Platform.
  11. Operating Policy: Policies separately established and posted by the Company to supplement and detail matters delegated by these Terms.

Article 3 (Effectiveness and Amendment of the Terms)

  1. These Terms take effect upon being posted on the initial screen of the Platform, and Users are bound by these Terms upon agreeing to them.
  2. The Company may amend these Terms to the extent not in violation of applicable laws such as the Act on the Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions.
  3. When amending the Terms, the Company will specify the effective date and reasons for amendment and notify them on the Platform at least 7 days prior to the effective date. However, if the amendment includes terms unfavorable to Users, a grace period of at least 30 days will be provided.
  4. Users have the right to refuse the amended Terms. Continued use of the Platform after notice of amendments will be deemed acceptance of the amended Terms.

Article 4 (Provision of Services and Limitations of the Company's Role)

  1. The Company provides an online environment where Hosts can post rental information, Guests can browse such information, and payment processing is supported.
  2. The Company is not a party to any lease agreement and makes no express or implied warranty regarding the legality, safety, or quality of the properties.
  3. Within the scope delegated by the Host, the Company acts solely as a “limited collection agent” for the purpose of payment collection. Payments made by Guests through Toss Payments within the Platform shall be deemed valid settlement of the Guest’s payment obligation to the Host. For risk management purposes, and in accordance with the reasons specified in Article 7, the Company may delay, withhold, or offset payment to the Host.
  4. Any lease agreements and related legal relationships are established solely between Hosts and Guests, and the Company bears no responsibility for their conclusion, performance, or termination. Users must prepare and execute rental contracts on their own responsibility.
  5. The Platform strictly prohibits listings that constitute commercial lodging business under the Tourism Promotion Act of the Republic of Korea. The Company may remove or restrict the exposure of such listings without prior notice.

Article 5 (Account Creation and Management)

  1. To use various functions of the Platform, an account must be created.
  2. Users must provide accurate, complete, and up-to-date information during the account registration process and have a duty to keep account information current.
  3. Users must comply with the one account per person principle and may not transfer or lease their account to others.
  4. Users are responsible for maintaining the confidentiality and security of their account credentials (ID, password, etc.) and must promptly notify the Company if they suspect loss, theft, or unauthorized use of such credentials.
  5. The Company may request identification documents or other evidence from users to comply with laws (such as KYC and anti-money laundering obligations), and users must cooperate in good faith.

Article 6 (Duties and Responsibilities of Users)

  1. Duties of the Host:
    • a. The Host must accurately provide rental information without falsification, and is legally responsible for any false or exaggerated information.
    • b. The Host must clearly present all transaction conditions such as the agreed occupancy period, usage fees, and refund policy, and must faithfully fulfill agreements made with the Guest.
    • c. The Host must comply with all laws related to real estate leasing, including the Housing Lease Protection Act, and is responsible for any problems arising from violations.
    • d. The Host guarantees that they possess and maintain leasing rights and suitability of use. In particular, a tenant Host may not post sublease-related listings without the written consent of the original landlord. The Company may request submission of relevant documents such as a copy of the lease agreement, and failure to submit or submission of false documents may result in deletion of the listing, withholding of settlement, account termination, and claims for damages.
    • e. The Host must securely manage any personal information obtained during transactions or service provision with the Guest in accordance with the Personal Information Protection Act, and must not use it for purposes other than this agreement or disclose it to third parties.
    • f. The Host is encouraged to obtain appropriate insurance, such as fire insurance, for the leased property, and assumes all responsibility for damages arising from lack of insurance.
  2. Duties of the Guest:
    • a. The Guest must carefully review the rental information provided by the Host and fully understand the transaction conditions and occupancy period before proceeding with the transaction.
    • b. The Guest must comply with the agreed occupancy period, and if they wish to extend the period, they must obtain prior written agreement (including platform messages) from the Host. Unauthorized occupancy extension is considered unlawful occupation, and the Host may take legal actions including contract termination and eviction.
    • c. The Guest must pay the Host Service usage fees through the Platform within the agreed payment deadline.
    • d. The Guest is directly responsible for compensating the Host for any damage (such as property damage or loss) occurring during the use of the Host Service.
    • e. The Guest must respect the Host's property rights and living environment, and comply with the rules of the property such as apartment management regulations.

Article 7 (Payment and Settlement)

  1. The Guest must pay the Host Service usage fees only through Toss Payments provided within the Platform.
  2. The Company shall receive the payment from the Guest and act as a payment intermediary to remit the agreed amount to the Host at the agreed settlement date.
  3. Settlement Timing and Procedure: The Company shall remit to the Host, within each settlement cycle (within 5 business days from the transaction completion date), the amount paid by the Guest minus the Technology Usage Fee, card payment fees, taxes, and other deductions. Specific settlement cycles and procedures shall be stipulated in separate operating policies.
  4. Payment Fees: The Host shall pay the Company the payment method-specific fees charged by Toss Payments for using the Platform. The Company will deduct these fees upon settlement and remit the remaining amount to the Host.
    • Credit/Debit Card: 3.4%
    • Simple Payment: 3.4%
    • Bank Transfer: 2.0%
    • Overseas Payment (PayPal): 5.94% + USD 0.3 per transaction (including 4.0% + 1.94% currency conversion/withdrawal fees)
  5. Technology Usage Fee: The Host shall pay the Company a Technology Usage Fee of 4.9% of the total transaction amount, in addition to card payment fees. The Company will deduct this fee upon settlement and remit the remaining amount to the Host.
  6. Settlement Hold: The Company may hold settlements in the following cases, and will notify the Host of the reason for the hold:
    • When a chargeback or dispute is raised regarding the Guest's payment
    • When fraud, unauthorized payment, or violation of laws is suspected
    • When a significant dispute arises that requires agreement or resolution between the parties
    • When the Host fails to fulfill document submission obligations requested by the Company, such as identity verification (KYC), tax, or proof of leasing rights
  7. Chargeback and Fraudulent Transaction Handling: In the event of a chargeback or fraudulent transaction, the Company may offset or recover the transaction amount and related costs from the amounts payable or to be paid to the Host. The Host shall actively cooperate and submit related evidence (e.g., proof of transaction, communication records) within the deadline requested by the Company.

Article 8 (Refunds and Cancellations)

  1. Application of Refund Policy: The Host must clearly present its own refund policy when posting rental information on the Platform. The Company’s default refund policy as set forth in its operating policies will apply automatically.
    • • Cancellation 7 days prior to move-in: Full refund
    • • Within 7 days of move-in: 50% refund
    • • After move-in: Refund of the amount after deducting 50% and the days of use
  2. FOHO Proprietary Service Refunds: Paid value-added services provided by the Company (e.g., photography/editing, copywriting, featured listings) are non-refundable once service provision has begun or been completed. However, for exposure-based services, refunds will be calculated on a pro-rata basis for unfulfilled days.
  3. Extension of Stay and Early Termination: Any extension of stay or early termination must be agreed in writing (including platform messages) between the Host and the Guest; verbal agreements have no effect. No refunds will be granted for early termination without agreement.

Article 9 (Dispute Resolution and Disclaimer)

  1. Dispute Resolution Procedure: In the event of a dispute between the Host and the Guest, the Company, as the Platform operator, may conduct fact-finding and present a mediatory recommendation within 10 business days. If the parties fail to reach an agreement, the Company may terminate its involvement in the dispute without legal liability.
  2. Limitation of Company Liability:
    • a. The Company bears no direct legal liability for any damages arising from the User’s use of the Platform, and in particular, assumes no responsibility for disputes related to lease agreements between Hosts and Guests.
    • b. No limitation of liability applies to damages caused by willful misconduct, gross negligence, or harm to life or body.
    • c. For all other cases, the Company’s liability shall be capped at the total amount of technology usage fees actually paid by the User to the Company over the past six months. The Company shall not be liable for indirect, special, consequential, or punitive damages.

Article 10 (Prohibited Acts and Restrictions)

  1. Prohibition of Direct Transactions and Fee Evasion: It is strictly prohibited to induce direct transactions or attempt to evade fees with a counterparty first contacted via the Platform (e.g., disclosing contact information, directing to external payment links, etc.). If fee evasion is confirmed, the Company may charge an avoidance fee of 30% of the transaction amount and may permanently suspend the account if necessary. The Company will determine fraudulent conduct based on objective evidence such as platform logs, messages, and payment records.
  2. Prohibition of Illegal Content and Discrimination: Hosts and Guests may not impose discriminatory conditions or make statements based on nationality, race, religion, gender, etc., and the Platform prohibits the posting of illegal or hate speech content.
  3. Response to Rights Infringement: For posts that infringe upon third-party rights such as copyright or portrait rights, the Company may take temporary non-disclosure measures in accordance with the rights infringement reporting procedure and decide on reposting after the verification process.
  4. Obligation to Submit KYC and Tax Information: The Company may request users to submit identity verification (KYC) and tax-related information to comply with payment processor requirements and anti-money laundering obligations. If the user refuses or fails to cooperate in good faith, the Company may restrict service use or terminate the contract.

Article 11 (Termination of Contract and Usage Restrictions)

  1. Users may terminate their use of the Service at any time by notifying the Company, and the Company will promptly take necessary action. However, Hosts may only terminate after all transaction and refund procedures are completed.
  2. If a User falls under any of the following circumstances, the Company may, without prior notice depending on the type of violation, take actions such as warnings, temporary suspension, or permanent suspension:
    • a. Providing false information or signing up using another person's information
    • b. Using the FOHO Platform for illegal purposes (e.g., prostitution, unlawful subleasing, etc.)
    • c. A Host violating Article 5(1) of these Terms
    • d. Violating the prohibited acts under Article 10 of these Terms
    • e. Refusing or failing to cooperate in good faith with identity verification (KYC) procedures
    • f. Infringing the intellectual property rights of the Platform or damaging the reputation of the Company

Article 12 (General Provisions)

  1. Language and Interpretation: These Terms are drafted in Korean, and in the event that translations into other languages are provided, the Korean version shall take precedence in interpretation.
  2. Electronic Notices: When the Company provides notice to Users, it may do so through electronic means such as email, app push notifications, or postings within the Platform, and such notice shall have the same legal effect as written notice.
  3. Personal Information Processing: The Company may provide User information to third parties such as payment processors and cloud service providers for payment, settlement, and dispute resolution purposes, and Users consent to such provision.
  4. Governing Law and Jurisdiction: The interpretation of these Terms and any disputes between the Company and Users shall be governed by the laws of the Republic of Korea. All legal actions related to these Terms shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of the Company's headquarters for the first instance.

Article 13 (FOHO Paid Services and Refund Policy)

  1. Paid ancillary services provided by the Company (advertising, photography/editing, copywriting, promoted listings, etc.) are subject to separate terms or notices, and are non-refundable once service provision has commenced or been completed.
  2. However, for exposure-type services, in the event of an interruption during the service period, refunds will be calculated on a pro-rata basis for the unused days.
  3. Cancellation and refund of fees for the Company’s paid ancillary services shall be governed by applicable laws and these Terms.

Article 14 (Host’s Rights and Warranty Obligations)

  1. When posting rental information on the Platform, the Host must warrant that they hold the legal right to rent the property (ownership or lawful sublease rights).
  2. The Company may request the Host to provide supporting documents such as a copy of the lease agreement or proof of ownership to verify such rental rights, and the Host shall cooperate in good faith.
  3. The Host is responsible for reporting and paying any taxes (income tax, value-added tax, etc.) arising from the rental agreement, and tax treatment of the Company’s technology usage fees (including VAT applicability) shall follow applicable laws.
  4. If the Host posts false information or fails to warrant rental rights, the Company may take necessary measures such as deleting the listing, withholding settlement, or terminating the account.

Article 15 (Prohibited Conduct and Platform Sanctions)

  1. Prohibition of direct transactions and fee evasion: Hosts are strictly prohibited from inducing direct transactions with parties they contacted via the Platform or attempting to evade fees (e.g., sharing contact information, directing to external payment links, requesting reviews outside the Platform).
  2. Prohibition of fraudulent conduct: All activities that interfere with the normal operation of the Platform, such as posting fake reviews, account theft, sending spam messages, attempting to manipulate search algorithms, or posting duplicate listings, are prohibited.
  3. Prohibition of illegal content and discrimination: Hosts or Guests may not set discriminatory conditions or make statements based on nationality, race, religion, gender, etc., and the Platform prohibits posting illegal or hate speech content.
  4. Sanctions: If a User violates the prohibitions in paragraphs 1 to 3, the Company may impose step-by-step measures, including warnings, temporary suspension, or permanent suspension, depending on the type and severity of the violation.
    • Fee evasion sanctions: If fee evasion is confirmed, the Company may charge 30% of the transaction amount as an evasion fee, and in case of repeated offenses, permanently suspend the account.
    • Damages: If prohibited conduct causes damage to the Company or other Users, the Company may claim compensation from the offending User.

Article 16 (Content and Intellectual Property Rights)

  1. Users are solely responsible for all content they provide on the Platform.
  2. By posting content on the Platform, the User grants the Company a non-exclusive, worldwide, royalty-free license to use such content (including photos, descriptions, etc.) for purposes such as Platform operation, promotion, secondary processing, and translation.
  3. All intellectual property rights in the Platform’s content (including the Company’s logo, design, code, database, etc.) belong to the Company. Users may not use, reproduce, distribute, modify, or create derivative works from the Platform’s content without the Company’s prior consent.
  4. Response to rights infringement: For posts infringing third-party rights such as copyright or portrait rights, the Company shall follow the “rights infringement report–temporary takedown–explanation–reposting” procedure.

Article 17 (Personal Information and Communications)

  1. The Company securely manages users’ personal information in accordance with the Personal Information Protection Act and other applicable laws, and details are disclosed through a separate Privacy Policy.
  2. The Company may provide users’ personal information to third parties such as Toss Payments as necessary for payment, settlement, and dispute resolution, and users consent to this.
  3. Users consent that the Company may store and use communications within the Platform, such as messages, for purposes including Platform operation and dispute resolution. Records of messages within the Platform may be considered evidence of written agreements.

Article 18 (General Provisions)

  1. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under these Terms due to abnormal and unforeseeable circumstances beyond its reasonable control, including natural disasters, war, government actions, or pandemics.
  2. No Waiver: The Company’s failure to enforce any right or provision under these Terms shall not be deemed a waiver of such right or provision.
  3. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the court having jurisdiction over the Company’s principal place of business in the first instance.
  4. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall remain valid and enforceable.
  5. Entire Agreement: These Terms constitute the entire agreement between the Company and the User regarding the use of the Platform and supersede all prior verbal or written promises or agreements.

Addendum

These Terms shall take effect from August 10, 2025.